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Updated Terms of Service & Privacy Policy

Dear User, 

We have updated our Terms of Service and our Privacy Policy. We are constantly improving and expanding our product world and we are making these updates to ensure that all relevant information remain fully transparent and easy to understand for you. 

Following the acquisition of Netpulse by EGYM, we have merged our product worlds to make it easier and more convenient for you to use all our services. Our mobile app will be operated directly by EGYM Inc. as your contractual partner. Our commitment to data protection and the full transparency and control of our users over their data will not change. You can find below the new versions of the Terms of Service and Privacy Policy as well as a summary of the changes that were done.

There is no need for action, these changes will automatically apply after 30 days after you have been notified in the app if you continue using our services. If you do not agree, you can choose to discontinue using our products and services, and delete your account. You can delete your user account directly within your mobile app by tapping on your profile picture in the top left corner and then going to the Privacy Section within Settings. In the bottom of the page, you will find the option to delete your account. 

 

OVERVIEW OF CHANGES

You can find below the link to the new versions of the Terms of Service and Privacy Policy as well as a summary of the changes that were done. 

Privacy Policy
Terms of Service 

Simplification: A lot of our users come across EGYM’s various products in different ways, e.g. via our Smart Strength machines or our Branded Member Apps, and had to agree to several different Terms of Use and Privacy Policies. To simplify the usage of all our EGYM end-user products, we combined our Terms of Use and Privacy Policies into a unified Terms of Service with EGYM Inc. being the sole contractual partner of the end-users for all EGYM products, so the end-user only has to accept one set of Terms of Use and one Privacy Policy for all EGYM products irrespective of the end user’s “starting point” in the EGYM product world. 

Transparency: Developing the new set of Terms of Service and Privacy Policy we worked especially on an easier structure and made our legal documents easier to read and clearer for our end users. Whichever EGYM product the users get in touch with first, they will find the information they need in the Terms of Service and Privacy Policy for the respective product easily as each product is described separately with all information the end user requires to make an informed decision before using the EGYM products.

Privacy: Respecting the privacy of our users remains one of our biggest assets and we reorganized the privacy policy in a way designed to make the policy more clear for our users. We also revised the policy to better explain our relationship with our customers, including where we act as a service provider on their behalf. We also clarified how any information collected directly through any EGYM operated sites, apps, and equipment is subject to the privacy policy.  

California and Nevada Disclosures: Residents of California and Nevada have new rights under the law.  Specifically, California residents have the right to know certain details about our data practices, delete the personal information we have collected from them, and opt-out of the sale of their personal information.  We added Sections 14 and 15 to the privacy policy to address these new laws.

 

FREQUENTLY ASKED QUESTIONS

    If you do not agree with the changes, you can choose to discontinue using our products and services and to delete your user account within a period of 30 days after you have been notified in the app.

    Please delete your user account directly within your mobile app. Just tap on your profile picture in the top left corner and then go to the Privacy Section within Settings. In the bottom of the page, you will find the option to delete your account with two clicks. 

     

    No absolutely not, the update of the Terms of Service and Privacy Policy is not associated with any additional or new costs or fees for our products and services. 

     

    The changes will be effective for your user account 30 days after you have been notified in the app. During this time frame, you can still use our product and services without being affected by the change of the Terms of Service and Privacy Policy.