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Updated Terms of Service & Privacy Policy

We are updating our Terms of Service & Privacy Policy for our end-users. To help you better understand the upcoming changes, we have summarised them for you below.


The EGYM Terms of Service and Privacy Policy have been comprehensively and completely updated to reflect the collective EGYM product world. The updated Terms of Service and Privacy Policy will apply to all end-user products EGYM offers.

The update generally accounts for the merged operations of, and combination of products from, EGYM and Netpulse and addresses the fact that the current versions were created prior to offering joint products and services. 

The new Terms of Service and Privacy Policy will replace the current Netpulse UK Terms of Use and Privacy Policy for the Branded Member App.


We have updated the Terms of Service and Privacy Policy that are shown to new users on September 15th, 2020. All members that have created an EGYM account prior to that date need to be informed about the changes. All members that have created an Netpulse account prior to that date need to be informed and need to explicitly agree to the changes. 

Therefore, starting February 1st 2021, we will roll out pop-up screens to the EGYM Smart Strength machines as well as to the Branded Member Apps. The roll out to the Branded Member App requires an update of your app which might lead to a time gap between the appearance on the machines and on the app. 

The screens will appear when a member opens the app or logs in to one of the machines. It includes information about the change and links to a FAQ page for members that provides more details. When a member closes the screen, it will not appear again. 



Simplification: A lot of our users come across EGYM’s various products in different ways, e.g. via our Smart Strength machines or our Branded Member Apps. Throughout their journey, they had to agree to several different Terms of Service, Terms of Use, and Privacy Policies. To simplify the usage of all our EGYM end-user products, we have combined our Terms of Use and Privacy Policies into a unified Terms of Service with EGYM GmbH being the sole contractual partner of the end-users for all EGYM products, so the end-user only has to accept one set of Terms of Service and one Privacy Policy for all EGYM products irrespective of the end user’s “starting point” in the EGYM product world. A main change for the Branded Member App is that in future EGYM Germany GmbH will be the direct contractual partner of the end-user and also the responsible data controller pursuant to GDPR.

Transparency: As we developed the new Terms of Service and Privacy Policy we worked especially on an easier structure and made our legal documents easier to read and clearer for our end users. Whichever EGYM product the users get in touch with first, they will find the information they need in the Terms of Service for the respective product easily, as each product is described separately with all information the end user requires to make an informed decision before using the EGYM products.

Privacy: Respecting the privacy of our users remains one of our biggest assets and will only be further enhanced with having EGYM Germany being the sole data controller of personal data for all EGYM products as the end-users will have one point of contact for all EGYM products for all their privacy needs and support.


Preview of Privacy Policies

Preview of Terms of Service