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Updated Terms of Service & Privacy Policy

We are updating the Terms of Service and Privacy Policy for our end-users. To help you better understand the upcoming changes, we have summarized them for you below.


The new EGYM Terms of Service and Privacy Policy have been comprehensively and completely updated to reflect the collective EGYM product world and they apply to all end-user products EGYM offers.

The update generally accounts for the merged operations of, and combination of products from, EGYM and Netpulse and addresses the fact that the current versions were created prior to offering joint products and services. 


Simplification: A lot of our users come across EGYM’s various products in different ways, e.g. via our Smart Strength machines or our Branded Member Apps, and had to agree to several different Terms of Use and Privacy Policies. To simplify the usage of all our EGYM end-user products, we combined our Terms of Use and Privacy Policies into a unified Terms of Service with EGYM Inc. being the sole contractual partner of the end-users for all EGYM products, so the end-user only has to accept one set of Terms of Use and one Privacy Policy for all EGYM products irrespective of the end user’s “starting point” in the EGYM product world. 

Transparency: Developing the new set of Terms of Service and Privacy Policy we worked especially on an easier structure and made our legal documents easier to read and clearer for our end users. Whichever EGYM product the users get in touch with first, they will find the information they need in the Terms of Service and Privacy Policy for the respective product easily as each product is described separately with all information the end user requires to make an informed decision before using the EGYM products.

Privacy: Respecting the privacy of our users remains one of our biggest assets and we reorganized the privacy policy in a way designed to make the policy more clear for our users. We also revised the policy to better explain our relationship with our customers, including where we act as a service provider on their behalf. We also clarified how any information collected directly through any EGYM operated sites, apps, and equipment is subject to the privacy policy.  

California and Nevada Disclosures: Residents of California and Nevada have new rights under the law.  Specifically, California residents have the right to know certain details about our data practices, delete the personal information we have collected from them, and opt-out of the sale of their personal information.  We added Sections 14 and 15 to the privacy policy to address these new laws.


EGYM will be updating the Terms of Use and Privacy Policy that are displayed within the different products and that are shown to new users that create an account starting September 15th, 2020. 

In order to ensure that the new Terms of Use and Privacy Policy are legally effective for existing users, we need to explicitly inform them about the changes. We will do that starting in October through a pop-up screen on our EGYM Smart Strength equipment and/or through a pop-up screen in the Branded Member App. We will inform you ahead of time in a separate communication on how these popup screens will look like and on the specific timing when they will be pushed. 


  1. Preview of Privacy Policy
  2. Preview of Terms of Service