Breaking News: Mayfair Equity Partners leads $41 million growth equity investment in EGYM to accelerate the digitisation of the fitness and health industry. Learn More

EGYM Logo

Smart Flex Updates

This is an overview of all product updates of the EGYM Smart Flex machines.

2021 - Q2

    Indication during the setup process: Flashing white (maximum 20 seconds)

    Machine in action! Please wait until the machine has moved into position, and do not block any mechanisms!

     

    Warning: Red and white flashing 

    Hindrance detected! Please keep your distance. Remove obstacles that could slow down the mechanism. The machine is trying to adjust itself correctly.

     

    Error: Solid red light 

    Login failed. The mechanism is blocked. To resolve the error, please follow our 4-step procedure (see below). 

     

    Network or connection issue: Rapid yellow flashing 

    The machine cannot connect to the Internet and cannot retrieve or save new user settings or user values. Please check the network connection.

    Why

    Users have not been able to see via the Smart Flex machine’s LEDs when it is in setup mode. During the setup process, the machine is not yet ready for working out, meaning users must wait before starting an exercise for the duration of the process. The machine can become blocked if it is entered too early causing errors and increased wear of the machines. 

    What

    Improved LED light signals now prevent early user entry during machine setup and improve machine durability. 

    Indication during the setup process: Flashing white (maximum 20 seconds)

    Machine in action! Please wait until the machine has moved into position, and do not block any mechanisms!

     

    1. Once the login via RFID has been completed, a white flashing of the LEDs during the entire setup process signals that the machine is not yet ready for use.
    2. The successful completion of this process is indicated by a short vibration and the transition of the LEDs from flashing white to colored.

    Why

    If a user previously stopped a mechanism, the machine immediately went into an error state indicated by red flashing. Depending on the error, the machine could remain in this state for up to 60 seconds. In individual cases, users were also automatically logged out, or it was necessary to restart the machine to correct the error.

    What

    For improved user guidance in the event of an error, a distinction is now made between a "warning" and an "error" via the LED light signal.

    Warning: Red and white flashing 

    Hindrance detected! Please keep your distance. Remove obstacles that could slow down the mechanism. The machine is trying to adjust itself correctly.

     

    Error: Solid red light 

    Login failed. The mechanism is blocked. To resolve the error, please follow our 4-step procedure (see below). 

     

     

    1. If the machine detects a problem, it tries to solve it independently. If necessary, it will make several attempts. If the machine detects an obstruction, this is signaled to the user as a warning via a red and white flashing light after this update.
    2. If the retry attempt is successful, the red-white flashing stops automatically. The setup process continues, as shown by the white flashing for the duration of the remaining setup process (see above).
    3. If the machine cannot complete the setup process despite several attempts to troubleshoot the problem, this is considered an unsuccessful login. In this case, the LEDs of the machine light up solid red for a period of approx. 30 seconds. 

    4-step procedure after the red light of the LED has turned off:

    1. Wait: In some cases, the machine can solve the error on its own. Wait 30 seconds to see whether the error condition can be resolved by the machine itself.
    2. Re-login: A new login at the machine usually leads to the obstruction being resolved. In some cases, a motor calibration is carried out (to be recognized by a white glow of the LEDs and moving mechanisms). 
    3. Restarting the machine: If steps 1 and 2 have not resolved the error, we recommend restarting the machine.
    4. Contact EGYM Support: If the error still occurs after performing steps 1 to 3, please contact EGYM Support for troubleshooting.

    What

    In the past, there was a risk of confusion between network errors and those errors that indicated an obstruction or stiffness of the mechanisms. Both types of errors could occur after the user logged in and had a red flashing of the LEDs as a warning.

    Due to the similarity of these fault signals, confusion between the two types of faults has occurred in the past, making fault resolution more difficult.

    Why

    Network or connection issue: Rapid yellow flashing 

    The machine cannot connect to the Internet and cannot retrieve or save new user settings or user values. Please check the network connection.

     

    To better distinguish these types of errors, the color of the network or connection problems is changed from red to yellow. If the machine detects a network problem, a yellow fast flashing now occurs immediately after a login attempt (duration ~2 seconds).

    What

    Certain obstructions in the past could sometimes stop the Smart Flex machines’ mechanisms from functioning.

    Why

    We have discovered additional potential for improvement in the software of our motor control system. By optimizing the software, the motors are noticeably stronger and now better able to overcome smaller obstacles independently, without the need for intervention. In addition, we also expect this to increase the reliability of the entire drive system significantly.

    What

    The Smart Flex workout model requires a familiarization session for all users, during which the exercise fundamentals are covered. To support the familiarization of your members and trainers in the best possible way, we have developed posters to illustrate the essential fundamentals.

    Why

    On the posters, we explain the workflow of the exercises, the purpose of the LED signals, and some workout principles that we recommend for a smoother workout. 

    Tip:  Place the posters near your Smart Flex workout area and make them an elementary part of every new training session. 

    Infos: In addition to the hard copy that every Smart Flex customer of EGYM receives free of charge once, the posters are also available to you in digital form online
    (If you haven't received these materials yet, please contact EGYM Support to trigger your delivery). 

    Why

    The execution of each Smart Flex exercise requires instruction by a trained coach, during which the correct exercise execution is explained. A few small tips can significantly improve the effectiveness of the exercise. 

    What

    We have developed stickers for the Smart Flex machines providing equipment-specific information and a reminder of some basics, such as the meaning of the LED signals. On the Smart Flex stickers, we present the correct exercise execution and one or two training tips for the effective execution of the exercise. In addition, the name of the machine is mentioned, and the LED color logic is explained.

    Tip: Place the stickers on each machine near the RFID panel that users use to log in and make them a fundamental part of every briefing. (Instructions for proper placement are included with the stickers).

    Infos: In addition to the hard copy that every Smart Flex customer of EGYM receives free of charge once, the posters are also available to you in digital form online
    (If you haven't received these materials yet, please contact EGYM Support to trigger your delivery). 

    Why

    As with most mechanical systems, the drives of Smart Flex machines should be serviced and maintained regularly to ensure smooth functionality and optimum service life. In addition, maintenance is helpful to ensure smooth and quiet operation of the machines.

    What

    We have put together a maintenance kit for your Smart Flex machines, consisting of the lubricant recommended by EGYM (Interflon Super Fin) and instructions for proper maintenance. All Smart Flex customers receive this kit free of charge once. 
    (If you have not received your kit yet, please contact EGYM Support to initiate your delivery) 

    Also, note the proper disinfection of your Smart Flex machines.

    Why

    With the introduction of Fitness Hub, we can enable new functionality for our Smart Flex machines that enables fast and effortless onboarding of new members.

    What

    With just one measurement via Fitness Hub’s 3D camera, all machines are configured with the correct settings and immediately available to all Smart Flex machines. Once a member signs in and a trainer confirms settings, Smart Flex machines automatically assume the right position for the exercise.

    Learn more

    Why

    For members, tracking progress in strength is relatively intuitive as the training weight increases. Yet, it may be difficult to interpret whether the current performance is relatively speaking “good” or “bad.” However, other assessments in themselves are already difficult to conduct—this is especially true for flexibility—typically not accessible for a member to measure without a trainer and an appointment. 

    What

    Fitness Hub’s integrated flexibility tests make assessing flexibility progress straightforward. With intuitive on-screen guidance, members can even self-serve. Its built-in cheating detection ensures assessments are conducted correctly and without cutting corners.

    Fitness Hub also helps make workout progress visible at an early stage. It uses our BioAge feature to help interpret a member’s current performance by transforming numerous complex measurements into a single metric members can compare to their actual age.

    The EGYM BioAge includes ‘Strength,’ ‘Cardio,’ ‘Metabolism’—and now, finally also ‘Flexibility’!

    Learn more