Breaking News: Mayfair Equity Partners leads $41 million growth equity investment in EGYM to accelerate the digitization of the fitness and health industry. Learn More.

EGYM Logo

Branded Member App Updates

This is an overview of all product updates of the Branded Member App.

Please note that including these features into your own app might require an update and republishing of your app to the App Stores. Some features might only be available as part of the "Advanced" or "Pro" versions.  

 

2021 - Q2

    Why?

    Health insights across critical dimensions, including Flexibility, are meant to ensure that the trainer can create clear and attainable fitness and health goals for members. “Flexibility” is now the fourth dimension of our fitness and health indicator, BioAge, and represents a significant addition to the analysis capabilities within the EGYM Ecosystem. Flexibility as part of the EGYM BioAge is now available for customers using our Branded Member App and the EGYM Fitness Hub.

    With the flexibility tests built into the new EGYM Fitness Hub, users can perform self-service flexibility tests. The results of these tests are captured within the BioAge under the component “Flexibility.”

    The “Flexibility” value consists of a series of tests that help measure mobility and flexibility which helps determine whether there are any postural imbalances, instabilities, or limitations in the range of motion of a member.

    What?

    1. “Flexibility” is introduced as the fourth category inside the BioAge, for operators that have a Fitness Hub.
    2. The most recent measurements are interpreted and highlighted as either “excellent,” “healthy,” or “too low”  for special attention when imbalances or physical limitations are measured.
    3. The history of Flexibility measurements is stored and shown as a drill-down into the Flexibility value for a better understanding of workout progress and trends over time.
    4. For operators that use a Fitness Hub, the overall BioAge calculation is influenced based on the results of the Flexibility tests.

    Why?

    EGYM now provides more detailed information on the Metabolism value as part of the BioAge in the Branded Member App, resulting in extended integrations with body composition manufacturers like InBody, Seca, Tanita.
    After performing the measurements with connected partner equipment, the data is synchronized with the EGYM Cloud and available within the Branded Member App conveniently accessible in one place via the BioAge.

    What?

    1. Show the most critical measurements from partner sources inside of the Metabolism value as part of the BioAge.
    2. Real-time data from the partner sources influence the calculation of the overall BioAge.

    Why?

    Fitness chains, especially franchise groups, are regularly interested in running challenges for all of their franchisees’ locations at one time, but sometimes prefer to keep the leaderboards separate per location.

    What?

    The leaderboard within the challenges feature can now be configured and set to either the location or at the chain level. This means operators can now define whether participants compete only within their specific ‘home location’, or within participants from all locations in one leaderboard. 

    Why?

    Great usability of the Challenges feature keeps members engaged and motivated. So far, the challenges that a member had joined, and all other active challenges available to a member, were shown in separate widgets which were located separately. This made the navigation more complex than it needed to be. 

    What?

    The updated widget for Challenges now contains both: all challenges available in the gym and the ones a member already enrolled in. Members can now easily see which ones they’ve joined via a label displayed on the widget. Also, the progress of that challenge, information about participants, as well as a quick link to the leaderboard, are now accessible straight from the widget for optimal usability.

    Why?

    Operators that do not have a connected management software and use Google Calendar to manage class booking have had limited options to configure class booking and optimize class utilization using the Branded Member App.

    What?

    Now even without a connected management software, operators can set up a class booking model directly in the Admin Portal:

    • ​​​​​Operators using Google Calendar can now set up a custom booking policy for their classes within a specified booking window (defining when booking starts and closes) for all classes within their schedule.
    • To avoid members registering for multiple classes that take place at the same time, operators can now limit the number of bookings of classes that take place at the same time per member to optimize class capacity and utilization.
       

    Why?

    Members are often at times curious to track and view their workout history. So far, the feature Workout History was missing some frequently requested data points.

    What?

    Workout timestamp and total activity points earned per day are now added to the workout history.

    2021 - Q1

      Why?

      At the moment, offering live classes is a must-have for all class-focused facilities to retain members. There are multiple sources that are used to facilitate this initiative, including streaming and booking on the operator's side. 

      What?

      Live classes are now supported for all operators whether or not a member management software integration exists: 

      • Operators can configure a class as “live class”, set up the streaming link, and specify when it'll be shown to members (the options are: always, only after booking, a defined number of hours before the start) and until when canceling a booking is possible.
      • Live classes are marked with new self-explanatory iconography.

      Why?

      The regular Less Mills on Demand (LMOD) offering can be made available via the Branded Member App. LMOD is an extensive online workout library with 1,000+ classes and workouts that are regularly updated. While attractive in terms of content, the extensive library has not always been fully utilised by operators. It works best in conjunction with a member management software integration to make this exclusive offering available for selected membership tiers. However, it is not required to have such an extensive content library for every customer. Lastly, some operators do not have a member management software integration in place.

      What?

      LES MILLS Content - is a fully native video experience providing video classes directly in the app featuring up to 100 of the most popular LES MILLS classes. LES MILLS Content has a more economical price point due to a smaller but comprehensive library, making it more attractive for customers that do not have a member management software integration in place. 

      Why?

      Operators without connected member management software using Google Calendar to manage class booking have only had limited options to optimize class booking and class utilization for their audience in the Branded Member App.

      What?

      Now even without a connected member management software, operators can set up a class booking model using Google Calendar:

      • ​​​​​Operators using Google Calendar can now set up a custom booking policy for their classes within a specified booking window (defining when booking starts and closes) for all classes within their schedule.
      • In the class details, members can see when bookings start and set-up a notification as a reminder to not miss out on securing a spot once the booking opens.
      • To avoid members registering for multiple classes that take place at the same time, operators can now limit the number of bookings per member to optimize class capacity and utilization.
      • Currently, this custom booking policy for Google Calendar is configured upon request (in the future this will be possible directly in the Club Portal).
         

       

      Why?

      Members want to evaluate their total number of visits over time.

      What?

      • A new widget called “check-in history” counts the total number of club check-ins over time.
      • Members can now configure multiple check-in reports right in the apps.
      • Check-in reporting is only available for operators using a member management system that supports this feature.

      Why?

      Operators would like to customize the tone of voice in the app, particularly the welcome messages shown on the main app screen every time a member opens it.
       

      What?

      • Welcome messages can now be configured in the Club Portal on a chain and location level.
      • These welcome messages also support hyperlinks and emojis.

       

      Why?

      The design of the popular feature Goal Center was outdated and not consistent with the overall new app design.

      What?

      The user interface on the Goal Center is now harmonized with the rest of the app for an intuitive and consistent user experience in the app.

       

      Why?

      To make sure the most important “Extras” links always are shown on top to catch the member's attention.

      What?

      The order of “Extras” shown can now be configured at the Club Portal by simply drag-and-dropping them in the right order.

      2020 - Q4

        Find more details: here

        Why?

        Users of connected trackers or Apple Health gained disproportionate amounts of activity points making for non-workout related activities, transmitted as "daily routines". This made comparing these points to points earned with dedicated exercise harder and as a consequence de-motivating for some users.

        • If users previously followed the general recommendation of 10,000 steps a day, they achieved the activity level "Diamond" with their daily routine alone. 

        What?

        We adjusted the number of activity points received when reaching the WHO guidelines to equal the activity level “Gold” (The WHO guideline states a minimum of 150 min of moderate cardio training plus two weekly strength workouts).

        • In turn, we reduced the number of activity points for users with a daily routine of 10,000 steps to achieve the activity level "Bronze", very close to achieving "Silver" (If these users add two weekly strength workouts they will achieve "Gold").

        Why?

        Some users received the same activities from Apple Health and from their connected tracker if they connected their tracker to Apple Health and EGYM at the same time.

        What?

        We added an info screen if users are already connected to apple health and want to connect another tracker to EGYM. This screen explains to the user that it could result in double tracking of activities and that they should just connect their tracker once to either Apple health or to EGYM directly.
         

        Why?

        • Members were confused about users in incognito mode showing up in the gym ranking (those are members who keep their profile "private")
        • It was not clear for some members that the ranking is calculated on a calendar month basis and that points are reset to 0 at the beginning of every month.

        What?

        1. Only members who set their profile to "public" can access the ranking and are shown in the ranking.
        2. To make the rules and logic of the monthly ranking more clear we made some UI improvements 
        3. We’ve added a celebration screen at the end of every month.

        Why?

        1. Members did not know if and when conducted measurements were transmitted to the app and when the BioAge was updated
        2. Members were confused about which values are shown in the bubbles on the BioAge Overview Screen because the value was not indicated next to the bubble
        3. Members were missing a trend icon on the most detailed strength values

        What?

        1. Always see when the BioAge was last updated
        2. The unit of the value is now shown directly next to the bubbles/value
        3. Added a trend icon to the max strength measurements

        Why?
        Trainers experienced that some members are shown a different value for the BioAge than trainers in the apps.

        What?
        The reason for different values can be differences in the profile data between Branded Member App and EGYM Trainer App which we need to partially keep separated for privacy reasons.

        Two improvements that we implemented

        • Sync data when possible, e.g. at the member creation
        • Prompt to set date of birth and gender in the Branded Member App and EGYM Trainer App, which are crucial for the correct BioAge calculation, and a difference here will lead to different values displayed

        Why?

        1. Users did not easily find Muscle Imbalances
        2. To members used to the previous “eGym Fitness App”, the analysis looked differently and showed fewer details: balanced or imbalanced, versus by how much they need to improve to be balanced

        What?

        1. For easier access:
          a) We re-named the feature to fitness "Analysis" where users from our testing expected to find the Muscle Imbalances
          b) Added a visual tag on the strength category at the overview screen that indicates Muscle Imbalances for the upper body, the lower body, or the core 
          c) Show Muscle Balances directly after clicking on "Muscle Health"
        2. The Muscle Imbalances now show a greater level of detail with a bar which tells the user exactly how far they are from the recommended “green zone”

        Why?

        1. Members could not see the comments a trainer left per exercise via the EGYM Trainer App.
        2. Members did not realize if a trainer created or updated a training program for them, because they were not shown at the front of the workouts section.

        What?

        1. Trainer comments are now synced to the Branded Member App and can be accessed by clicking on the image of the training plan.
        2. New and updated Trainer templates are shown in the front of the workout screen and are labeled with "new" and "from your trainer".